/ en /solutions/magazine/detail/article/ucbcaresr-a-decade-of-support-and-beyond <span>金禾娱乐城Cares庐 - a decade of support and beyond</span> <div class="field field--name-field-newsroom-author-title field--type-string field--label-above field__items"> Sarah Mertens, 金禾娱乐城Cares庐 </div> <span><span lang about="/user/8671" typeof="schema:Person" property="schema:name" datatype content="Nathalie.Vandenbruaene@ucb.com">Vandenbruaene 鈥�</span></span> <span><time datetime="2025-02-11T17:20:36+01:00" title="Tuesday 11 February 2025 - 17:20">Tue 11/02/2025 - 17:20</time> </span> <div class="field field--name-field-newsroom-author-image field--type-entity-reference field--label-above field__items"> <article class="media media--type-image media--view-mode-default"> <div class="field field--name-image field--type-image field--label-hidden field__items"> <img loading="lazy" src="/sites/default/files/styles/ucb_header_image/public/2025-02/sarah_mertens.jpg.webp?itok=UhtKUYM5" width="72" height="72" alt typeof="foaf:Image"> </div> </article> </div> <div class="field field--name-field-newsroom-content field--type-text-long field--label-above field__items"> <p><br>金禾娱乐城Cares庐 proudly celebrates its 10th anniversary - a decade dedicated to supporting people living with severe diseases, caregivers, and healthcare providers with compassion and professionalism.</p><p>金禾娱乐城Cares庐 is 金禾娱乐城's global support center, functioning as a critical bridge between our company, healthcare providers, and the people we serve. Established in 37 countries, 金禾娱乐城Cares庐 resolves over 58,000 inquiries annually, providing real-time, localized assistance around 金禾娱乐城's medicines and solutions. The inquiries handled by 金禾娱乐城Cares庐 span diverse areas, including supply, medical, customer service, safety and product quality concerns.</p><p>金禾娱乐城Cares庐 interacts with a variety of our stakeholders, including physicians and patients who make up 25% of interactions. This customer-centric approach helps 金禾娱乐城Cares庐 foster a positive impact on people鈥檚 lives as they often reach out with specific questions about their medication. Underpinning 金禾娱乐城's commitment to patients, 金禾娱乐城Cares庐 strives to provide tailored information, materials, services, or support. This approach results in 79% of people accepting additional resources, showcasing the impact of these personalized measures.</p><p>Most inquiries are resolved the same day, offering a one-stop solution for people鈥檚 needs via immediate and accurate information about 金禾娱乐城 medications. This swift response rate ensures stakeholder satisfaction, with 96% of people calling us rating 金禾娱乐城Cares庐 +9 out of 10.</p><p>金禾娱乐城Cares庐 also transforms everyday interactions into valuable insights, using AI tools to pinpoint trends and identify actionable insights that can shape our company鈥檚 priorities. For example, the service has identified an opportunity to better support pharmacists with dedicated resources, helping to improve access to our medicines and &nbsp;address misconceptions about medicine use and safety through educative material and campaigns.</p><p>In essence, 金禾娱乐城Cares庐 is more than a support center. It's a service that reinforces our engagement towards people living with severe diseases and healthcare providers, exemplifying 金禾娱乐城鈥檚 commitment to improving lives through efficient service and insightful data utilization.</p><p>This milestone is a testament to 金禾娱乐城鈥檚 unwavering commitment to improving lives, and it serves as a reminder of the incredible impact that consistent and empathetic support can have on communities worldwide.</p> </div> <div class="field field--name-field-newsroom-category field--type-entity-reference field--label-above field__items"> <a href="/taxonomy/term/1909" hreflang="en">solutions</a> </div> <div class="field field--name-field-newsroom-tags field--type-entity-reference field--label-above field__items"> <a href="/taxonomy/term/10464" hreflang="en">金禾娱乐城Cares</a> <a href="/taxonomy/term/10729" hreflang="en">support center</a> <a href="/taxonomy/term/10730" hreflang="en">helpline</a> </div> <div> <div class="comments-wrapper"> <div class="comment-area"> <h2 class="red">Leave a Comment</h2> <drupal-render-placeholder callback="comment.lazy_builders:renderForm" arguments="0=node&amp;1=15404&amp;2=field_newsroom_askexpert&amp;3=ask_expert" token="bpEC-q1gLWeoDPR7QgG3DzDHlpvMTQbiP98ZaMiJ108"></drupal-render-placeholder> <span class="toggle-form js-toggle-form"></span> </div> <div class="comment-wrap" data-comment-user-id="0" id="comment-43697"> <span class="block">Comment:</span> <div id="comment-43697" class="comment"> <span class="name-date"> Posted by <strong><span lang typeof="schema:Person" property="schema:name" datatype>Peter Arthur</span></strong>, 19 February 2025 </span> <div class="comment--body"> <div class="field field--name-comment-body field--type-text-long field--label-hidden field__items"> <p>Proud of having been part of the 金禾娱乐城Cares family, keep up the good work you are doing every day<br> 馃馃憦馃憦馃憦</p> </div> </div> </div> <drupal-render-placeholder callback="comment.lazy_builders:renderLinks" arguments="0=43697&amp;1=default&amp;2=en&amp;3=" token="VE4Q52pl25scbd297LUZSyH0H9ewz50Iv7nf-WEM-6c"></drupal-render-placeholder> </div> </div> </div> <span class="a2a_kit a2a_kit_size_16 addtoany_list" data-a2a-url="/solutions/magazine/detail/article/ucbcaresr-a-decade-of-support-and-beyond" data-a2a-title="金禾娱乐城Cares庐 - a decade of support and beyond"><a class="a2a_dd addtoany_share" href="https://www.addtoany.com/share#url=https%3A%2F%2Fwww.ucb.com%2Fsolutions%2Fmagazine%2Fdetail%2Farticle%2Fucbcaresr-a-decade-of-support-and-beyond&amp;title=金禾娱乐城Cares%C2%AE%20-%20a%20decade%20of%20support%20and%20beyond"></a><a class="a2a_button a2a_button_facebook"><img src="/themes/custom/ucb_premier/images/a2a/facebook-icon.svg" width="16" height="16" border="0" alt="linkedin"></a><a class="a2a_button a2a_button_linkedin"><img src="/themes/custom/ucb_premier/images/a2a/linkedin-icon.svg" width="16" height="16" border="0" alt="linkedin"></a><a class="a2a_button a2a_button_twitter"><img src="/themes/custom/ucb_premier/images/a2a/twitter-icon.svg" width="16" height="16" border="0" alt="twitter"></a></span> <div class="field field--name-field-like field--type-likes-dislikes field--label-above field__items"> <div class="like_dislike"> <div class="like"> <a rel="nofollow" class="use-ajax" href="/like-dislike/like/eyJlbnRpdHlfdHlwZSI6Im5vZGUiLCJlbnRpdHlfaWQiOiIxNTQwNCIsImZpZWxkX25hbWUiOiJmaWVsZF9saWtlIiwibGlrZXMiOiI5MiIsImRpc2xpa2VzIjoiMSJ9"></a> <span class="like-15404"> 92 Likes </span> </div> </div> <div id="like_dislike_status"></div> </div> Tue, 11 Feb 2025 16:20:36 +0000 Vandenbruaene Nathalie 15404 at